Book On How To Start Bpo / Kpo / Lpo Unit In India

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Business Process Outsourcing (BPO) is the latest mantra in India today. IT services companies are making a quick entry into the BPO space on the strength of their existing set of clients. This book analyzes the evolving BPO, KPO and LPO markets, the opportunities it offer, the associated challenges, and the key drivers associated with the move from BPO to KPO and LPO.