New Generation Advanced Telecom Systems

Advanced EPABX or telecom systems usually have all the basic features of simple systems, and in addition they may have (some of) these following features. These features are designed to:

impress those who call you on this telecom system, control possible mis-use, and improve ease and efficiency

1. Auto attendant - an automatic operator feature to handle the incoming calls. This can be recorded with your voice messages to greet the caller, announce the name of your organisation, and guide the caller further in order to reach the desired extension. A mature auto-attendant usually has a provision to record at least the basic four messages namely greeting message, message on busy extension, message on no-reply of extension and release message. It may also have the capability of re-trying the desired extension when it is not immediately available.

2. Keyphone console - provision to connect a keyphone as a 'masterphone' or 'operator console' to handle higher telephone traffic.

3. Caller-id - capability to read caller-id or calling party's telephone number as per data provided by mtnl / bsnl line and show on:

* Ringing extensions, on extensions where call is transferred, in call billing data.
* Extensions may use normal caller-id phones or keyphones